We booked online direct with this company about a month ahead; they don't charge your credit card until you check in the day of your flight. You are shuttled from their office to nearby Lihue airport where most of the heli tour operators are located; there are at least six different companies here and WS has two aircraft which leave in succession. Our reservation was moved earlier in the day to 8:40 a.m. at their request due to a "weight distribution issue". You are given a safety briefing and strap on your life vest in the shuttle bus, then are escorted to a holding area. After some photography you are brought to the aircraft in pairs (the helicopter seats six paying passengers plus the pilot) then buckled in by ground crew. Our pilot (John) spoke to us through noise cancelling headsets in a soothing, slightly accented voice. Liftoff was smooth and graceful; you circle the island in a clockwise direction. There is no other way to see Kauai like this and I highly recommend it! The only problem we had was with our "personalized" DVD which features you boarding the aircraft, followed by stock footage of the flight interspersed with selected ground footage of points of interest. After arriving home we discovered our DVD was personalized for another party on the other aircraft (they must have received ours), and there was no audio. A call to Ali'i Video was made; they will burn a new copy and mail it to us. REMEMBER THE NAME OF YOUR PILOT in case this happens to you.







