We arrived on Christmas day and were quickly ushered to our room, which was a junior suite that opened out onto a huge terrace that overlooked Florence. The room was beautiful and comfortable. We almost had to tear ourselves away to visit Florence. We had reserved for Christmas dinner at the restaurant via e-mail. When I mentioned the reservation, the desk clerk said it was never received but he assured us it would not be a problem. The hotel was rather empty except for a block of rooms that had been booked by, we were told, a German prince. They were therefore obliged to keep the restaurant open. We were the only diners that night, but the waiter was friendly and helpful and made feel perfectly at ease. We stayed there a total of 5 nights and ate at the hotel restaurant 3 of them. The bus into town was easy to catch, coming and going. Well worth not having to hassle with a car, in my opinion. The staff was friendly and helpful. I would definitely stay there again.













